Refund and Returns Policy - MediTek Supplies Store

Overview

Meditek Supplies – Return & Refund Policy

Effective Date: [Insert Date]

At Meditek Supplies, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a 14-day return and refund policy subject to the terms below.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order, provided that:

The item is unused, unopened, and in its original packaging
The item is in resalable condition
You provide proof of purchase (e.g., receipt or order number)

Please note: For hygiene and safety reasons, certain medical supplies are non-returnable once opened. This includes, but is not limited to:

Personal protective equipment (PPE)
Syringes, needles, and wound care products
Any item marked as non-returnable at the time of purchase

If you are unsure whether your item qualifies for a return, please contact our customer service before initiating the process.

2. How to Request a Return

To initiate a return, please follow these steps:

Contact our Customer Service Team at [your support email] within 14 days of receiving your order.
Provide your order number, reason for return, and any supporting photos if applicable.
Wait for return authorization and instructions before sending any item back.
Ship the item to the address provided using a trackable shipping method.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent or damaged in transit).

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

A refund will be processed to your original method of payment
Refunds typically appear within 5–7 business days, depending on your bank or payment provider

We do not refund original shipping charges unless the return is due to our error.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.